Get in touch
We’d Love To Hear From You
Have a question, feedback, or partnership idea? Reach out and our team will get back to you within 24 to 48 hours on business days.
Send a message
Drop us a line
Fill out the form and we’ll get back to you as soon as possible.
Response time
- General inquiries Within 24–48 hours, Mon–Fri
- Editorial requests Within 2–3 business days
- Partnerships Within 3–5 business days
What we can help with
- Content questions or feedback
- Reporting outdated information
- Telehealth provider partnership inquiries
- Press and media requests
- Career or contributor opportunities
What we can’t help with
We’re a comparison platform — not a healthcare provider. We can’t offer medical advice, prescriptions, or help you sign up for a specific telehealth service. For account or treatment questions, please contact the provider directly.
Frequently asked questions
Quick answers before you reach out.
How quickly will I get a response?
Most messages get a reply within 24 to 48 hours on business days (Monday through Friday). Editorial and partnership requests may take 2 to 5 business days depending on complexity.
Can you help me sign up for a telehealth service?
We can’t sign you up directly — Virtual Care Access is a comparison platform, not a healthcare provider. To enroll in a program, click the provider’s link from any of our review pages, or visit their website directly. For sign-up issues, reach out to the provider’s support team.
I found incorrect information on your site. How do I report it?
We take accuracy seriously. Please email [email protected] with the page URL and what you believe is incorrect. Our editorial team will review and update the content as needed.
Do you offer medical advice or recommend specific treatments?
No. We provide general information and comparisons, not medical advice. Treatment decisions should always be made with a licensed healthcare professional. Please review our Medical Disclaimer for more details.
How can my telehealth company partner with Virtual Care Access?
We’re open to partnerships with verified telehealth providers. Send a message to [email protected] with details about your service. Note that partnerships never affect our editorial reviews or rankings.
Is my information safe when I contact you?
Yes. We use the information you submit only to respond to your message. We don’t share your details with third parties or add you to marketing lists without your permission. See our Privacy Policy for full details.
Not a medical helpline
If you’re experiencing a medical emergency, call your local emergency number immediately (911 in the US). For urgent health concerns, contact a licensed healthcare provider or visit an urgent care facility — Virtual Care Access cannot provide medical advice or emergency assistance.